Hull UK City of Culture 2017 Ltd (Hull 2017) is the authorised ticket agent for Heads Up Festival in October 2017.

Hull 2017 General Event Terms & Conditions

Your ticket is issued to you for the event by Hull 2017 Ltd. Your entry to the venue is by presenting a print@home ticket, pre-printed ticket or your ticket on a mobile device screen and constitutes your acceptance of these terms and conditions. We recommend that you retain your ticket as proof of entry.

Refunds cannot be given unless a performance has been cancelled.

Exchanges are subject to the Rules & Regulation of the ticketing partner, venue, event and/or event partner. Please contact the box office for details.

Tickets are non-transferable. Hull 2017 and our ticketing partners may take legal action against you if you attempt to re-sell it near the venue or on any secondary ticketing or auction website or use it as a part of any un-authorised promotional activity.

Venue pass outs are not issued and re-admission may not permitted. Please ensure you have everything you need before entering the venue.

Our ticketing partners, the venue and/or event partners reserves the right to refuse entry, and will do so if you are under the influence of alcohol or an illegal substance, or for any other reason at our discretion. Our ticketing partners, venue, event and/or event partners may search bags.

All mobile phones and other communication devices should be switched off.

Admission to the Venue is at your own risk and our ticketing partners, venue, event and/or event partners have no liability whatsoever for any loss, damage, death or injury to you or your property which is not caused by its negligence.

Our ticketing partner, venue, event and/or event partner reserves the right to make any alternations to the event or advertised arrangements, in particular, the day or time of the performance(s), because of unforeseen and unavoidable circumstances. We will advertise change(s) but are not obliged to refund money or offer an alternative.

If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation. We do not guarantee that ticket holders will be informed of such cancellations before the date of the event.

You are not permitted to bring audio/film/photographic recording equipment into venues without the express permission of our ticketing partners, venue, event and/or event partners. You consent to the filming and sound recording of the Event as a member of the audience.

Chairs, fireworks, laser pens, flagpoles and other potentially dangerous objects are not permitted within venues unless otherwise stated.

Animals, with the exception of assistance dogs, are not permitted in venues.

Facilities are provided for disabled and people with mobility issues. If you have any special access needs, please contact the box office.

Heads Up Festival Terms & Conditions

Ticket sales

Tickets obtained or purchased from EventBrite are subject to the EventBrite Terms of Service Agreement and EventBrite Privacy Policy. Tickets obtained via any venue and other ticketing service are also subject to any terms and conditions and privacy policies that may be imposed by the organiser, venue, or ticketing service for such events.

We collect information about you when you register with Eventbrite to attend Heads Up Festival events. The information you provide will be used to process your booking. We will also use it to contact you via EventBrite regarding your booking. We may also contact you to undertake post-event evaluation. Please note that Eventbrite is a third-party service that is not owned or managed by Heads Up Festival or Ensemble 52 Ltd. You should refer to EventBrite’s terms and conditions of privacy policy as we do not accept any responsibility or liability for their policies.

If you do not wish to purchase tickets online from EventBrite you can purchase tickets from the venues directly and some tickets may be available on the door on the day/evening of the performance.

Cancellations or changes to an event

We reserve the right to cancel, postpone, and/or change any event for any reason at any time.

If you obtained tickets through Hull 2017 or EventBrite for an Event that is cancelled or postponed, we will attempt to notify you using the email address used in connection with the ticket order. If you purchased tickets through EventBrite for an event that has been cancelled, a full refund will automatically be issued through EventBrite.

If you obtained tickets through a third party organiser’s or venue’s website or ticketing service for an event that is cancelled or postponed, we will use reasonable efforts to notify you if we are informed that the event is cancelled or postponed and if we have your contact information.

Recordings and photography

You may not record, publish, transmit, display, sell, or use live audio or video, recordings, or photographs of an event for commercial purposes without prior written consent from Heads Up Festival, Ensemble 52 Ltd and/or the applicable rights holders. We request that you do not record, photograph or make live audio or video recordings of any festival performance without first asking permission, even if for personal use.